Main info:

• Return window: 30 days from delivery date
• Refund time: Within 7 days
• Restocking fee: None
• The customer is responsible for all return shipping costs.

Return Process

Contact us within 30 days at support@jordyn-thelabel.com with your order number and the items you wish to return. We will send you detailed instructions including the address for returning the items. 

Return Conditions

• All items must be returned in their original sale condition, unworn, unwashed, or unaltered, with all tags attached.
• All items must be returned with their original packaging.

Damaged and Defective Products

If you receive a damaged product, please reach out to support@jordyn-thelabel.com and let us know your order number and photos of product.

Refund Process

Once we have received your returned item, you will receive an email confirmation from us. This message will indicate whether your refund has been approved or denied. If your refund is approved, we will initiate the processing, and you can expect the credit to be applied to your original payment method within 7 days.

Order cancellation policy

If you've reconsidered your decision or realize that an error was made and would like to cancel your order, we're here to help! Simply send us an email right after placing your order. Please note that if you reach out after we've processed your order, it will be necessary to initiate a return instead. We appreciate your understanding!

Exchanges

If you want to exchange an item that you are not satisfied with, is incorrect or damaged, please contact us at support@jordyn-thelabel.com.

Business details

Jordyn the Label is operated by AC Style Collective, a company based in Australia

ABN: 54 326 057 651

Address:
24 Gipps St
Caloundra West
QLD 4551

Customer support contact

Email: support@jordyn-thelabel.com

Phone number: +61489915897

Prefered contact method: E-mail

Business hours:
Monday to Friday:
09:00 am to 6:00 pm AEST