Main info:

• Order cut-off time: 04:00 pm AEST
• Order handling time: 1-2 business days
• Order transit time: 4-6 business days
• Shipping costs: 100% free

Shipping Details

Once you place your order we will confirm it on your email. All orders before 04:00 pm AEST will be processed the same business day. It will take us 1-2 business days to prepare your order.  After your order has been shipped, you will receive a shipping confirmation via email with your order number. Delivery time takes normally 4-6 business days. We offer free shipping on all orders within Australia.

Shipping costs

Shipping is free. We cover the shipping costs for every order. All our products are delivered to your home, 100% free. There is also no minimum order quantity required.

Delayed Orders

We want to inform you that during busy periods, such as the holiday season and Christmas, there may be delays in delivery. While we understand this can be inconvenient, we kindly ask for your patience and an additional three days for your order to arrive. If your order hasn't reached you by then, please reach out to our customer support team, and we'll investigate the situation on your behalf. Thank you for your understanding!

Order cancellation policy

If you've reconsidered your decision or realize that an error was made and would like to cancel your order, we're here to help! Simply send us an email right after placing your order. Please note that if you reach out after we've processed your order, it will be necessary to initiate a return instead. We appreciate your understanding!

Damaged or faulty orders

If you receive a damaged product, please reach out to support@jordyn-thelabel.com and let us know your order number and photos of product.

Business details

Jordyn the Label is operated by AC Style Collective, a company based in Australia

ABN: 54 326 057 651

Address:
24 Gipps St
Caloundra West
QLD 4551

Customer support contact

Email: support@jordyn-thelabel.com

Phone number: +61489915897

Prefered contact method: E-mail

Business hours:
Monday to Friday:
09:00 am to 6:00 pm AEST